Shipping policy

Last updated: 18 September 2026

Thank you for shopping with LEMA Maternity. This policy explains how we process and deliver orders.

Processing time

Orders are normally dispatched within 5–7 business days after the order has been confirmed and payment has cleared.

Business days are Monday to Friday, excluding South African public holidays. Orders placed after hours, over weekends or on public holidays are processed from the next business day.

Processing time is separate from the courier’s delivery time. If an item has a different lead time, such as a pre-order or made-to-order product, this will be stated on the product page.

Delivery areas and estimated times

We currently deliver countrywide.

Shipping charges

Shipping charges are displayed at checkout before payment is completed.

- Standard delivery: calculated at checkout
- Free delivery: orders above R2000

Any additional delivery cost will be disclosed before you complete the order.

Delivery information

Please provide a complete delivery address, email address and contact number at checkout. Contact us immediately if any information needs to be corrected.

We will try to update an address before dispatch, but changes may not be possible once a parcel has been handed to the courier. Reasonable redelivery costs caused by incorrect or incomplete information may be charged to you where permitted by law.

Tracking

Where tracking is available, we will send the tracking details to the email address or telephone number supplied with the order after dispatch. Tracking information may take a short time to update after the courier receives the parcel.

Delivery delays

Delivery may be affected by courier disruptions, adverse weather, public holidays, remote-area schedules or circumstances outside our reasonable control.

If we become aware of a material delay, we will communicate with you and assist with tracking the order. If an order is not delivered within the agreed or legally required period, you may have the right to cancel and receive a refund.

Failed deliveries and uncollected parcels

If a parcel is returned to us because delivery could not be completed, it was not collected, or the delivery information was incorrect, we will contact you to arrange redelivery or another appropriate resolution.

Reasonable redelivery charges may apply where the failed delivery was caused by incorrect customer information, an unavailable recipient after reasonable delivery attempts or failure to collect the parcel. We will disclose the charge before arranging redelivery.

Missing, damaged or incorrectly delivered parcels

If your parcel is damaged, appears to be missing or is marked as delivered but you have not received it, contact us promptly at **info@lemamaternity.co.za**. We will investigate with the courier and provide the remedy required by applicable law.

A courier tracking status does not automatically remove any responsibility LEMA Maternity may have before delivery to you or a person authorised by you to receive the parcel.

For damaged, faulty or incorrect products, please also refer to our Returns and Exchanges Policy.

Contact

For shipping enquiries, contact:

Email: info@lemamaternity.co.za  
Telephone/WhatsApp: +27 71 906 3165  
Website: https://lemamaternity.co.za